This Privacy Policy explains how Cycle Haven processes personal information in connection with its website and bicycle repair workshop services in South Africa. It applies to information collected through enquiries, bookings, workshop visits, and related service handling.
We may process contact details, service request information, bicycle intake and inspection details, quote and approval records, payment and collection information, and limited technical data such as device or browser information. Where relevant to a repair, we may also record notes about the condition of components, requested work, and service history.
We collect data from service inquiries, booking submissions, workshop drop-ins, bicycle intake forms, inspection and service notes, payment interactions, and basic website analytics or cookie records. We may also receive information from a person acting on behalf of the bicycle owner when arranging service.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and the time needed to keep the setting or record.
We use standard browser-based controls and, where available, site settings to manage non-essential cookies. Users may block or delete cookies through their browser, but essential functions such as form submission or session handling may not work properly if all cookies are disabled.
We use personal information to respond to enquiries, arrange bookings, receive bicycles for service, carry out inspections, prepare quotes, obtain approval for additional work, complete repairs and adjustments, provide service summaries, process payments, manage records, maintain the website, and meet legal or accounting obligations. We may also use limited information to send seasonal maintenance reminders where appropriate.
We may share information with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the business. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.
We may disclose personal information if required to comply with applicable law, lawful requests, court orders, or regulatory obligations. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights and safety of the business, customers, or others.
Subject to legal limits, individuals may request access to their personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where retention is no longer required. We may need to verify identity before acting on a request and may keep limited records where the law allows.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to confirm identity or clarify the scope before we respond.
We retain personal information for the period needed to manage enquiries, complete repairs, maintain service records, handle payment and accounting matters, and meet legal or operational requirements. When information is no longer required, we will delete it, anonymise it, or otherwise restrict it in line with our retention practices.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other usual communication channels.
